For the local computers you will use to support remote PCs:.

Whenever support representative initiates the remote connection action - either through RDP or using File Transfer Manager, you will get the notification:īy pressing 'Ok' you accept the connection request from the technician's side, pressing 'Cancel' will reject an attempt of a technician to start the connection.Īs soon as technician finished their work on your server, they will end the connection or you can close it by yourself.5.0 / 5 LIMITATIONS IN THE UNREGISTERED VERSION

End the session either pressing this button or closing the applet window.

Post a reply using either 'Return' key or the corresponding button on the UI of the applet.

Read the correspondence technician sends you.

When support representative starts the session on their side, you will get the ability to: As soon as applet ran, you will get the following window, that states the connection should be accepted by the technician:Ģ.6. And accept the trust agreement by pressing 'Run'Ģ.5. After downloading the client, run the file:Ģ.4. By clicking this link you will be requested to save the executable file of LogMeIn:Rescue client applet:Ģ.3.

On the mutual agreement support representative will send you a link via e-mail:Ģ.2. When the support session is over or you need to stop it you can just click on End All Actions button in the LogMeIn: Rescue window: For Windows:Ģ.1. Then follow the instruction above starting from 2.1.

When the support technician provides you with a 6-digit pin-code, please insert it in the corresponding field, then click Start Download: You will be automatically redirected to a protected webpage: Open your Internet browser (Safari, Firefox, Chrome, Opera etc.) and type in in the address bar: In this case please follow the steps below: In some cases, instead of providing you with a direct download link to the LogMeIn:Rescue applet, the support technician may ask you to go to and enter the 6-digit pin code to start the remote session. You will also see LogMeIn: Rescue icon in the Dock: As soon as applet ran, you will get the following window, that states you are asked to grant the technician access to your Mac. LogMeIn:Rescue client is an applet that will be unloaded from RAM after closing its window.ġ.5. Note: There will be no software installed. After downloading the client, run the file:ġ.4. Click on the link to start downloading the LogMeIn Rescue applet:ġ.3.

Logmein remote for mac